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The Apothecary Box Customer Privacy Notice

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This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

 

Contact details

Email: theapothecarybox@gmail.com

Named Contact: Nicholas Edwards

 

Overview

Personal data is any information about a living individual that allows them to be identified from their data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is covered by the General Data Protection Regulation 2018.

 

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details

  • Gender

  • Pronoun preferences

  • Date of birth

  • Health information (including medical conditions, allergies, medical requirements and medical history)

  • Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)

  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

  • Records of meetings and decisions

We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

  • Health information

  • Sex life information

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

  • Family members or carers

  • Other health and care providers

  • Consultations

 

How long we keep information

According to the Code of Ethics for the National Institute of Medical Herbalists, I am obliged to keep your case notes for a minimum of 7 years. In the case of minors these records must be kept until the patient reaches at least the age of 25 (seven years after reaching 18). This applies even if you have been referred to another practitioner, or I have left the practice where you received treatment originally.

Who we share information with

I will not share your data with any third party with exception to the limits to confidentiality I hold as a herbalist. This means I share personal information with:

  • Other health providers (e.g. GPs and consultants)

  • Organisations we need to share information with for safeguarding reasons

  • Emergency services

I will obtain explicit consent before sharing your information with anyone else.

 

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

  • we have a legal requirement (including court orders) to collect, share or use the data;

  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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